New post is up

Five minutes after an all-hands, someone asks me in the hallway, "What did he mean by that?" Then another person: "So what are we actually supposed to do?" I didn't have a great answer either. We'd all sat through twenty minutes of a strategy change presentation. We all nodded. None of us was in the conversation.

The post is about how presence falls apart in meetings -- silent nods that hide two very different problems, the engineer's reflex to solve before hearing, and the smallest thing I've done that changed a room more than any listening technique.